How to leave SumUp

Contract specifics

Notice period

No notice period. SumUp is pay-as-you-go; stop processing at any time.

Exit fees

No exit fee. Hardware (SumUp Solo, Solo Lite, Air, 3G) is owned outright once purchased.

Terminal return

Nothing to return. Hardware is yours. Deactivate the device in the SumUp app before closing the account.

What typically happens

Most leavers stop new processing, wait for the final payout to clear (usually next business day), then close the account in the SumUp app. Export transaction history first if you need it for bookkeeping; there is no easy way to retrieve it post-closure. SumUp hardware is ecosystem-locked; it cannot be re-paired with another acquirer.

Where merchants typically move

• Dojo Go (£10k+ monthly volume, hospitality and retail)
• Square Terminal (independents wanting POS)
• Tide Card Reader (1.5% rate for existing Tide banking customers)
• Zettle Reader 2 (existing PayPal merchants)

Watch outs

• SumUp hardware is locked to SumUp; plan that you will need new hardware on the new acquirer.
• SumUp Bank account (if used) is a separate product; close it explicitly if not needed.
• Disputes can land after the account is closed; keep the email on file active for at least 6 months.
• SumUp Pay (consumer wallet) is separate; do not confuse the two when closing.