How to leave Worldpay

Contract specifics

Notice period

90 days written notice in most contracts; some older contracts require 6 months.

Exit fees

Often £200 to £500 per terminal as a "service termination fee". Auto-renewed contracts terminated mid-period attract early-exit penalties.

Terminal return

Terminal must be returned to a Worldpay-specified address. Damage is charged. Keep the despatch receipt as proof of return.

What typically happens

Most leavers underestimate notice. Send written notice immediately by recorded delivery; specify exact end date. Worldpay tends to confirm the cancellation but continues to debit until the end of notice. Disputes are best raised in writing as the cancellation progresses, not after.

Where merchants typically move

• Dojo Go (hospitality, retail with strong volume)
• SumUp Solo (small / mobile)
• Square Terminal (independents)
• Specialist brokers for £25k+ monthly volume

Watch outs

• Auto-renewal is the most common trap; check the contract anniversary.
• Some Worldpay terminals are bundled with PoS contracts that exit separately.
• Settlement of the last days' takings can lag the contract end; track this.